Help Centre

Message the space owner directly from your booking for space-specific questions. For platform issues, email [email protected] and we'll respond within one business day.

SpaceDistrict collects only the information needed to operate the marketplace: your name, contact details, and booking history. We never sell your data. Payment details are processed by our payment provider and are not stored on our servers. Uploaded photos are stored securely and used only to display your listings. You may request deletion of your account and data at any time by contacting support.

By using SpaceDistrict you agree to book spaces for lawful business use only, follow the platform cancellation policy, and treat spaces with care. Cancel a real paid booking before it starts to receive the remaining paid amount as Platform Credit. No refund is due once the booking starts. Credit can be used for future bookings; it is not a card or bank refund. Sandbox payments cancelled before the booking starts return the eligible test amount as separate Sandbox Credit. No new Sandbox Credit is issued after the start time. Sandbox Credit is for testing only; it cannot be used for real bookings or paid out. Sandbox Credit can pay for future sandbox bookings after owner approval. Apply it once per booking, then pay any remaining test amount through SkipCash sandbox. Any real Platform Credit previously applied is shown separately. Owners agree to represent their spaces accurately, honour confirmed bookings, and comply with local regulations. SpaceDistrict charges a 15% platform commission on completed bookings. Disputes are reviewed case by case; SpaceDistrict's decision on credits is final. This is a pilot service — terms may be updated with notice.